Georgia-Pacific Recycling Portal Transformation

Georgia Pacific

A Unified Digital Experience to Accelerate Operations

Georgia-Pacific Recycling partnered with Reply to unify and modernize key operational processes across its commodities trading business. The initiative focused on digitizing post-sales workflows for customers and suppliers through a centralized digital experience that improved speed, visibility, and operational efficiency.

The Challenge

Georgia-Pacific Recycling relied on fragmented communication across email and phone to manage important post-sales activities such as claims, load scheduling, and payment tracking. These disconnected processes created delays, increased administrative effort, and limited visibility across daily recycling operations.

The Solution

Reply designed and delivered a business partner portal that consolidated communications and critical workflows into a single platform. Through the portal, users can access real-time information, submit claims, schedule loads, and track payment statuses in one place. Sagepath Reply led product design, solution architecture, quality assurance, and implementation, building the custom front end with ReactJS and Kendo UI. Cluster Reply and Light Reply supported architecture, workflow creation, custom development, and Microsoft Dynamics CRM integration, while Concept Reply implemented automated testing to strengthen quality over the life of the product. Built through an agile delivery model, the solution was designed to support high transaction volumes, multiple user roles, and seamless integration with internal systems.

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The Impact

The new portal replaced manual, fragmented workflows with a streamlined digital experience that accelerated operations across Georgia-Pacific Recycling. The business gained faster load scheduling and claim resolution, improved visibility for internal teams and external partners, stronger user engagement, and fewer delays and errors caused by manual communication.

A Unified Digital Experience to Accelerate Operations

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